Il Palazzotto – A historic residence in Ostuni

These terms govern the use of the website www.second-home.it
and the booking of properties managed by Second Home by Fattapposta Service.

Website: the online booking platform managed by Fattapposta Service Srl.
Client: the person making the booking.
Owner: the owner of the property managed by Second Home.
Property: the accommodation available for temporary stays.

Bookings are made through the website or official channels.
Confirmation is issued only after payment or deposit has been received as specified.
Prices include the stay and listed services.
Additional costs (cleaning, city tax, extra services, etc.) are shown before confirmation.
Payments may be made by credit card, bank transfer, or other accepted methods.
Cancellation policies vary by property and are displayed before booking confirmation.
Only bookings with free cancellation may be cancelled without penalty within the stated period.
Changes must be requested through customer service and may incur fees.
The Client must provide accurate information, follow the property’s rules, and is responsible for any damages caused during the stay.
Second Home by Fattapposta Service acts as an intermediary between the Client and the Owner and is not liable for issues or disruptions beyond its direct control.
The Client may exercise the right of withdrawal in accordance with current legislation and the conditions specified at the time of booking.
Personal data are processed in compliance with EU Regulation 679/2016 (GDPR) and as stated in our Privacy Policy available on the website.

1. Data Controller
The data controller is Fattapposta Service Srl, based in Via Dottor Francesco Rodio, 10 – 72017 Ostuni (BR), Italy, owner of the brand Second Home.
📩 Contact email: [email protected]

2. Purpose of Data Processing
Personal data is collected and processed for the following purposes:
Managing information requests, quotes, and bookings;
Fulfilling contractual and tax obligations related to the stay;
Sending service communications (check-in, check-out, guest support);
Sending promotional and informational communications, only with the guest’s explicit consent.

3. Legal Basis for Processing
Data processing is carried out based on:
Performance of a contract (e.g., booking or accommodation services);
Compliance with legal and tax obligations;
Explicit consent for marketing or commercial communications.

4. Types of Data Collected
We may collect and process:
Identification data (name, surname, date of birth, nationality);
Contact details (email, phone, address);
Booking and stay information;
Payment data (processed via secure platforms);
Any preferences voluntarily provided by the Guest.

5. Processing and Data Retention
Data is processed electronically and in paper form, following GDPR security standards.
It is stored for the duration necessary to provide the requested services and for the legally required time for administrative or tax purposes.

6. Data Disclosure
Personal data may be shared with:
Fattapposta Service staff and collaborators;
Service providers, booking platforms, and technical partners (e.g., Kross Booking, OTA portals);
Public authorities, when required by law.
Personal data will never be sold or shared for unauthorized commercial purposes.

7. Data Subject Rights
Guests may exercise their rights under Articles 15–22 of the GDPR, including:
Access to their data;
Rectification or update;
Deletion (“right to be forgotten”);
Restriction or objection to processing;
Data portability.
Requests should be sent to [email protected]

8. Data Transfers Outside the EU
Personal data may be transferred to EU countries and, when necessary, to non-EU countries that ensure an adequate level of data protection, in accordance with Articles 44 and following of the GDPR.

9. Cookies and Third-Party Services
The Website may use technical and analytical cookies, as well as third-party services (e.g., Google Analytics, booking platforms) for functionality and traffic analysis.
For more details, please refer to our Cookie Policy.

10. Updates and Full Version
This Privacy Policy may be subject to updates.
For the complete and legally binding version of our Privacy Policy